Privacy Policy

Effective Date: 20 February 2020

Orme & Meko (Pty) Ltd trading as Lombia ("Lombia", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

As a luxury eyewear house, we value the trust our customers place in us and are committed to safeguarding all personal information shared with us.

By visiting our website, creating an account, subscribing to communications, making a purchase, or otherwise interacting with Lombia, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Identity Information

Full name
Date of birth
Gender (where voluntarily provided)

Contact Information

Email address
Mobile number
Billing address
Delivery address

Transaction Information

Order history
Product preferences
Store credit balance
Warranty claims
Returns and exchanges

Technical Information

IP address
Browser type
Device information
Operating system
Website usage data
Pages visited
Referral websites

Marketing Information

Newsletter preferences
Product interests
Communication preferences
Responses to surveys and campaigns

Customer Service Information

Information provided when communicating with Lombia through email, social media, telephone, online forms, or in-store interactions.

Payment Information

For your security, Lombia does not store complete credit card or debit card information.

All payments are securely processed through accredited third-party payment providers including:

PayFast
Yoco
Visa
Mastercard

Those providers maintain their own privacy and security standards and may process information subject to their respective privacy policies.

How We Use Your Information

We use personal information to:

Process and fulfil orders
Deliver products and services
Verify transactions
Manage returns, exchanges, warranties, and store credit
Provide customer support
Improve our products and services
Personalise customer experiences
Maintain website security
Prevent fraud and abuse
Comply with legal obligations

Where consent has been provided, we may also use your information to:

Send product launches
Share collection releases
Communicate exclusive events
Provide brand news and updates
Deliver marketing communications

You may unsubscribe from marketing communications at any time.

Cookies & Analytics

Lombia uses cookies and similar technologies to improve website functionality and understand visitor behaviour.

Cookies may be used to:

Remember preferences
Improve website performance
Analyse website traffic
Support online shopping functionality
Measure marketing effectiveness

Third-party services such as Google Analytics may collect anonymised information regarding website use.

You can manage cookie preferences through your browser settings.

Sharing Personal Information

Lombia does not sell personal information.

We may share information with trusted service providers where necessary for business operations, including:

Payment processors
Courier and logistics partners
Website hosting providers
Technology service providers
Marketing service providers
Professional advisors
Regulatory authorities where legally required

All third parties are required to maintain appropriate privacy and security safeguards.

International Transfers

Certain service providers used by Lombia may process information outside South Africa.

Where cross-border processing occurs, Lombia takes reasonable steps to ensure that appropriate safeguards are implemented and that personal information remains adequately protected.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with tax and accounting requirements
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements

Information that is no longer required will be securely deleted, destroyed, or anonymised.

Security

Lombia employs reasonable technical and organisational security measures designed to protect personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Although no internet-based system can provide absolute security, we continuously review our processes and safeguards to protect customer information.

Your Rights

Subject to applicable law, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of information where permitted by law
Withdrawal of consent for marketing communications
Restriction of certain processing activities
Information regarding how your personal information is used

Requests may be directed to the contact details below.

Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Lombia
Orme & Meko (Pty) Ltd
WeWork The Link
173 oxford road
Johannesburg, South Africa

Email: info@lombia-jhb.com

Changes to this Privacy Policy

Lombia may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, products, or business operations.

Updated versions will be published on this website and become effective upon publication.

Last Updated: 20 February 2026

Disclaimer: This Privacy Policy should be reviewed by a qualified South African attorney to ensure compliance with POPIA, the Consumer Protection Act, electronic communications legislation, and any other applicable laws.